Frequently Asked Questions
When will someone be able to give me a free estimate?
At Diamond Pools & Spas, we pride ourselves on our customer service and delivery of quality products. Our inquiry process involves some preliminary questions, and then our team will call or email to schedule an on-site estimate with Trevor or Kevin.
How long will it take for my project to be completed?
A typical new construction build will be approximately 2-3 months of actual construction time. This is, of course, subject to weather and local inspections permitting. A standard level replaster typically takes 2-3 weeks from start to finish, which includes removal of old plaster, new tile, and installation of new plaster.
What are my financing options for my project?
Diamond Pools & Spas does not offer in-house financing options at this time. However, there are many ways to finance your future project. Feel free to explore the following companies we have had success with in the past: Lyon Financial, Lightstream Financial, and the finance page on swimmingpools.com
What do I do if I think my pool may have a leak?
First step is the shut off any automatic water fill and record the drop in water level over a 24 hour period. Second, contact a local leak detection company to pinpoint the exact location of the leak(s). After you have received a leak detection report, contact Diamond Pools & Spas or another pool professional to repair the leak(s) and affected area.
How much is my project going to cost?
At Diamond Pools and Spas, we pride ourselves on taking the time for formulate individualized quotes based on your exact needs and project. That being said, each quote is specific for each project, and it can vary greatly depending on features, accessibility, and timeline. Due to our business model of prioritizing in-house operations, we are usually able to match or beat most estimates provided by other companies.
Is proper water chemistry important?
Maintaining ideal chemical balance is very important for prolonging the life of your plaster/pool. We have included an educational link below, but want to strongly encourage customers to consider hiring a weekly pool company to ensure proper balance is maintained.
Who do you recommend for weekly pool service?
We encourage customers to use local search engines to find quality professionals in the area.
What options do I have for heating my pool?
There are three types of heaters you can choose from. First, solar heating. Solar heating is the most energy efficient way to heat your pool, but we generally say it will allow you to swim a month sooner and a month longer compared to if you didn't use solar. Solar heating is the most inexpensive to both install and operate. With solar heating, a solar company will install panels on the roof of your home which contain very small tubes that water is pumped through. We can install ground mounted solar, but leave anything above ground level to solar professionals. The energy from the sun heats the water in these small tubes and then pumps it back into the pool. The second and third options are electric/gas heating systems. These use electricity or gas to heat the water. These are more costly to both install and operate, but they can raise the temperature of the water much more significantly than with solar alone. If you are interested in learning more about heating options, we encourage you to reach out to our team so we can provide additional and more detailed information.