Frequently Asked Questions

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When will someone come to my house to give me a free estimate?

At Diamond Pools and Spas, we pride ourselves on our customer service and delivery of quality products. We take the time to visit the site location, understand your vision for your project, and create a unique, specific quote for each individual. That being said, our process from submitting interest to receiving a quote can take up to several weeks depending on the time of year. As you can expect, when the weather warms up, so do our inquiries! We can offer you a "rough estimate" that is personalized for your project if you are able to submit photos and dimensions of your backyard/pool as well as a description of the features you are looking for. 

How long will it take for my project to be completed?

A typical pool-only build will be approximately 2-3 months of actual construction time. This is, of course, subject to weather and local inspections permitting. A standard level replaster typically takes 1-2 weeks from start to finish, which includes removal of old plaster, new tile, and installation of new plaster. 

What are my financing options for my project?

Diamond Pools and Spas does not offer financing options at this time. There are many ways to finance your future project. Feel free to explore the following link to a reputable company we have seen many customers have success with. 

Financing Options

What do I do if I think my pool may have a leak?

First step is the shut off any automatic water fill and record the drop in water level per 24hr period. Second, contact a local leak detection company to pinpoint the exact location of the leak(s). After you have received a leak detection report, contact Diamond Pools and Spas or another pool professional to repair the leak(s) and affected areas. 

Leak Detection Companies

How much is my project going to cost?

At Diamond Pools and Spas, we pride ourselves on taking the time for formulate individualized quotes based on your exact needs and project. That being said, each quote is specially formulated for each project, and it can vary greatly depending on features, accessibility, and timeline. For our starting costs for common projects, follow the link below. 

Estimated Cost of service
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Is proper water chemistry important?

Maintaining ideal chemical balance is very important for prolonging the life of your plaster/pool. We have included an educational link below, but want to strongly encourage customers to consider hiring a weekly pool company to ensure proper balance is maintained. 

Learn about balancing chemicals

Who do you recommend for weekly pool service?

We encourage customers to use local search engines to find quality professionals in the area. One company we have worked closely with is Crystal Clear Pool Service. 

Crystal Clear Pool Service

What options do I have for heating my pool?

There are three types of heaters you can choose from. First, solar heating. Solar heating is the most energy efficient way to heat your pool, but we generally say it will allow you to swim a month sooner and a month longer compared to if you didn't use solar. With solar heating, we install panels on the roof of your home which contain very small tubes that water is pumped through. The energy from the sun heats the water in these small tubes and then pumps it back into the pool. The second and third options are electric/gas heating systems. These use electricity or gas to heat the water. These can be a little more costly, but they can raise the temperature of the water much more significantly than with solar alone. If you are interested in learning more about heating options, we encourage you to reach out to our team so we can provide additional and more detailed information.